REFUND & CANCELLATION POLICY
Stratevia AI Systems
Effective Date: June 25, 2026
Website: https://strateviasystems.com
Email: [email protected]
TABLE OF CONTENTS
1. Purpose
2. Scope
3. Setup Fees
4. Project Payments
5. Monthly Subscription Services
6. Client Cancellation
7. Company Cancellation
8. Refund Eligibility
9. Non-Refundable Services
10. Third-Party Fees
11. Chargebacks
12. Project Delays
13. Digital Products
14. Exceptional Circumstances
15. Policy Updates
16. Contact Information
1. PURPOSE
This Refund & Cancellation Policy explains the terms governing cancellations, refunds, subscriptions, deposits, digital products, and professional services provided by Stratevia AI Systems ("Company," "we," "our," or "us").
By purchasing our products or services, you agree to this Policy.
2. SCOPE
This Policy applies to all products and services offered by Stratevia AI Systems, including but not limited to:
• AI Voice Agents
• AI Receptionists
• AI Chatbots
• CRM Configuration
• Marketing Automation
• Workflow Automation
• AI Consulting
• Website Design
• Landing Pages
• Sales Funnels
• Managed AI Services
• Monthly Maintenance Plans
• Training Services
• Digital Downloads
• Templates
• Prompt Libraries
3. SETUP FEES
Implementation and setup fees compensate Stratevia AI Systems for planning, consultation, system architecture, configuration, customization, onboarding, and project preparation.
Accordingly:
• Setup fees become non-refundable once work has commenced.
• Project kickoff, discovery meetings, workflow design, software configuration, or development activities constitute the start of work.
• If a project is canceled before work begins, any refund will be determined at the Company's sole discretion, less any administrative or processing costs already incurred.
4. PROJECT PAYMENTS
Unless otherwise stated in a written proposal or Statement of Work:
• Deposits reserve project scheduling and resources.
• Remaining balances are due according to the agreed payment schedule.
• Final deliverables may be withheld until all outstanding balances have been paid in full.
Late payments may delay project completion.
5. MONTHLY SUBSCRIPTION SERVICES
Recurring services may include:
• AI Automation Management
• CRM Administration
• AI Agent Maintenance
• Website Hosting
• Technical Support
• Workflow Monitoring
• Managed Marketing Automation
• Subscription Software Management
Monthly subscriptions automatically renew unless canceled in accordance with this Policy.
6. CLIENT CANCELLATION
Clients may cancel recurring services by providing at least thirty (30) days' written notice before the next billing cycle.
Cancellation requests must be submitted by email to:
[email protected]
Unless otherwise agreed in writing:
• Services remain active through the end of the paid billing period.
• No prorated refunds are issued for partial months.
• Access to managed systems may end upon service termination.
7. COMPANY CANCELLATION
Stratevia AI Systems reserves the right to suspend or terminate services if a client:
• Fails to pay invoices when due.
• Violates applicable laws.
• Uses our services for fraudulent, abusive, or unlawful purposes.
• Harasses or threatens Company personnel.
• Violates our Acceptable Use Policy.
• Compromises the security or integrity of Company systems.
When practical, reasonable notice will be provided before termination.
8. REFUND ELIGIBILITY
Refund requests are evaluated based on the type of service purchased. Refunds may be considered for:
• Duplicate payments.
• Billing errors.
• Services that cannot be delivered due to circumstances solely attributable to the Company.
Approved refunds will be issued using the original payment method.
9. NON-REFUNDABLE SERVICES
Unless required by applicable law, the following are not refundable after delivery or commencement of work:
• Discovery sessions
• Strategy sessions
• Consulting services
• AI prompt engineering
• Workflow configuration
• CRM customization
• Software integrations
• AI chatbot development
• AI voice agent configuration
• Website design after approval
• Custom programming
• Digital products
• Downloadable templates
• Training sessions already delivered
• Subscription fees already earned
• Setup and onboarding fees
Because these services involve time, expertise, and custom work, refunds are not available once work has begun.
10. THIRD-PARTY FEES
Many Stratevia AI Systems solutions integrate with third-party providers, including:
• GoHighLevel
• OpenAI
• Twilio
• Stripe
• Meta
• Microsoft
• Zapier
• Calendly
• Other software vendors
Fees charged by third-party providers are governed by each provider's own terms and refund policies.
Stratevia AI Systems cannot refund amounts paid directly to third-party vendors.
11. CHARGEBACKS
Clients agree to contact Stratevia AI Systems before initiating a payment dispute or chargeback. Initiating a chargeback without first attempting to resolve the issue may result in:
• Immediate suspension of services.
• Removal of hosted assets.
• Termination of subscriptions.
• Referral of unpaid balances for collection where permitted by law.
Nothing in this section limits a customer's rights under applicable consumer protection laws.
12. PROJECT DELAYS
Client delays may include:
• Failure to provide requested information.
• Failure to approve deliverables.
• Delayed communication.
• Failure to provide access credentials.
• Missed implementation meetings.
Such delays do not entitle the Client to refunds or discounts and may require project timelines to be adjusted.
13. DIGITAL PRODUCTS
Due to the nature of digital goods, all sales of:
• Downloadable documents
• Prompt libraries
• AI templates
• Guides
• Training materials
• Digital toolkits
are final once access has been granted or files have been downloaded.
If a digital file is defective or inaccessible due to a technical issue attributable to Stratevia AI Systems, we will make reasonable efforts to provide a replacement or corrected file.
14. EXCEPTIONAL CIRCUMSTANCES
The Company may, at its sole discretion, issue a partial or full refund in extraordinary circumstances. Any exception made in one instance does not obligate the Company to provide refunds in future cases.
15. POLICY UPDATES
Stratevia AI Systems may revise this Refund & Cancellation Policy from time to time.
The most current version will be posted on our website. Continued use of our services after updates constitutes acceptance of the revised Policy.
16. CONTACT INFORMATION
Stratevia AI Systems
Website: https://strateviasystems.com
Email: [email protected]
Questions regarding this Policy may be submitted using the contact information above.
End of Refund & Cancellation Policy